If you choose to subscribe to our Newsletter, we will collect the following necessary information to provide this service: your name and email address.
We collect the information that you may choose to submit to our customer support team, for example regarding questions you may have about our Services. This may include your contact information, your questions and requests, and any other documentation or information that would be helpful in helping you.
Under the EU General Data Protection Regulation, we need your approval for our use of personal information (e.g. your name and email address) you may provide as we communicate:
(1) We'll store your personal information so that we can pick up the conversation if we talk later.
(2) We may send you emails to follow up on our discussion here.
(3) We may send you emails about our upcoming services and promotions.
We collect Personal Data for the following purposes:
To communicate directly with you, including by sending you newsletters and information about current products, current services, new products and services. This use of your data is in our legitimate interest in communicating with our customers about our products and services you may be interested into. You may at any time opt out of receiving such communications by (i) clicking the unsubscribe link included in all the emails you receive or (ii) contacting us on firstname.lastname@example.org. We will send you other information on our new products or services only with your consent (and you have the right to withdraw your consent at any time).
To comply with our legal and regulatory obligations.
As necessary for certain legitimate interests in managing and delivering the best Services to you, which include the following:
- To better understand how visitors interact with our Services and ensure that our Websites are presented in the most effective manner for you, and as part of our efforts to keep our Websites, network and information systems secure.
- To conduct analytics to inform our marketing strategy and enable us to enhance and personalize our communications and the experience we offer to our users.
- If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, we will keep basic data to identify you and prevent further unwanted processing.
With your consent, we use Personal Data about you where you have given us consent to do so for a specific purpose not listed above.
We will inform you, when requesting your Personal Data, if certain data must be provided or if it is optional. We will also inform you of the consequences should you not wish to provide this data. While providing our Services, we may collect on behalf of our customers information related to our customers’ employees, customers and other individuals. Our use of information on behalf of our customers is governed by our contract with the applicable customer, our Data protection Policy and Terms of Service and the customer’s own privacy policies.
This section applies if you are an individual in the EU and the UK (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway and, to the extent applicable, Switzerland).
We act as a data processor (or service provider) in relation to the Services we provide to our Customers. Our registered office is 217b New North Road, London, United Kingdom, N1 7BG.
Subject to EU data protection law (GDPR), you have the following rights in relation to your Personal Data:
Right of access: If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details.
Right to rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it.
Right to erasure: You may ask us to delete or remove your Personal Data, such as where you withdraw your consent.
Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing.
Right to data portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you where we process that Personal Data in an automated way. We will give you your Personal Data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:
- If we are relying on a legitimate interest to process your Personal Data -- unless we demonstrate compelling legitimate grounds for the processing;
- If we are processing your Personal Data for direct marketing (you can always object using the unsubscribe link in our marketing communications).
Right to withdraw consent: If you have consented to our use of your Personal Data for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing of your data that has already taken place.
Right to make a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorised to hear those concerns.
For your information, all request sent to email@example.com concerning your personal data, will be handled within ten (10) working days.
A request to erase may not result in the deletion of all data, as it may be required to be retained for legal or contractual purposes, in which case the data subject will be informed which records we are obliged to retain.
Only our personnel, service providers and trusted third-party applications have access to your Personal Data. These parties include hosting, back-up and other IT services providers, website analytics companies, providers of digital advertising services, providers of CRM, marketing and sales software solutions, billing and processing payments functions. We only provide such parties with the information that they need to perform the services we have hired them to provide.
We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or lawful requests by public authorities, including to meet national security or law enforcement requirements, (ii) protect and defend the rights or property of MyResonance, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
We may share Personal Data about you with third parties when you give us consent to do so. For example, with your permission we may publish and display testimonials or featured customer stories on our Websites, including names and profile photo of representatives of our customers alongside the testimonial.
MyResonance may retain your Personal Data for a period of time consistent with the original purpose of collection. For instance, we may retain your Personal Data during the time you have an account to use our Websites or Services, and for a reasonable period of time thereafter. We also may retain your Personal Data as necessary to comply with our legal obligations, to establish proof of a right or a contract, resolve disputes, enforce our agreements, in accordance with the law. Regarding the data of the transactions, we keep them 3 months before erasing them.
MyResonance will store and process the personal information in a manner consistent with industry security standards, and as long as necessary for the purposes described in this Policy, unless a longer retention is required by law. We take all necessary precautions, as well as appropriate organizational and technical measures, to maintain the security, integrity and confidentiality of your Personal Data, and in particular to prevent it from being altered or damaged and to prevent any unauthorised third party from accessing it. All provided, collected and created data are stored at AWS in Europe.
Cookies are small text files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information. For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and/or App and/or platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and/or App and/or platform. Third parties serve cookies through our Websites and/or App and/or platform for analytics and other purposes. This is described in more detail below.
Purpose: Essential website and app cookies: These cookies are strictly necessary to provide you with services available through our Websites and app and to use some of its features.
How to refuse: Because these cookies are strictly necessary to deliver the Websites and the Services to you, you cannot refuse them.
Purpose: Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites and app are being used or how effective are marketing campaigns are, or to help us customize our Websites for you.
Vendor: Google Analytics Google Analytics
How to refuse: To refuse these cookies, please follow the instructions below under the heading “Managing cookies”. Alternatively, please click on the relevant services:
Have questions or concerns about MyResonance and privacy? Contact us by email firstname.lastname@example.org or by post at:
217B New North Road